Why Teamwork Is the Key to Customer Satisfaction
Making a contribution and serving others allow you to receive value just as much. It requires a mindset of service leadership where managers and professionals check their ego and tirelessly serve customers. Jeff Bezos describes it as "customer obsession" but we all know it simply as being a generous person who makes an impact.
Leadership is not a crown. It’s a burden — a responsibility to investors, customers, regulators. Global leaders ranked high ethical and moral standards (67 percent) as the top leadership competency out of 74 qualities, according to a 2016 study published by the Harvard Business Review. A leader must also be brutally honest because you can’t fix problems by working with bad information.